How Clarksville Modernized Building Permitting

Clarksville, Indiana was growing, but the Building Department’s technology wasn’t keeping pace. For more than a decade, the department managed permitting through a patchwork of systems. But as demand increased, so did complexity, delays, and manual work. This case study examines how Clarksville simplified its approach and replaced fragmented tools with one dependable system. In doing so, they created a permitting process that is clearer, faster, and easier for both applicants and staff.

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The power of permitting software

Permitting isn’t just paperwork. When it breaks down, it slows reviews, drains staff time, and leaves applicants in the dark. The experience reverberates across departments, residents, and the community.Clarksville’s story shows what happens when permitting is treated as core infrastructure, not an afterthought, and how the right system can reduce friction without adding complexity.

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“Before GovWell, trying to keep track of permits, payments, papers, inspections — it was a nightmare. Now everything is in one place and easy to find.” —Rick Barr, Clarksville Building Commissioner

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Inside the case study

In this case study, you’ll learn:

• Why partial fixes and disconnected tools stop delivering results
• How a single system of record changes how work actually gets done
• What measurable improvements look like, from faster processing to clearer applicant status
• How better alignment across teams can reduce delays and confusion
• What functionality matter most in day-to-day permitting workflows